Dear Adventure Moto Family, customers and friends,
Hello from all our team, both in QLD and NSW, as well as Jen and myself, who have managed to survive the COVID-19 "first-wave" of Coronavirus. We have appreciated the overwhelming support from our customers during this time, and are happy to see some customers getting back out on their bikes and riding again.
We are still facing some challenges as we continue to trade both online, and more recently, in-store, as we take cautious steps to open our shops in Sydney and Brisbane. We ask for your patience if you have arrived at the store and one of the team asks you to sanitize and/or wait outside, as we are only letting limited numbers of customers into each store at a time. This is usually limited to 2-3 customers at the discretion of the shop manager on the day.
ADVENTURE MOTO as a business is doing its best to continue to operate and trade normally, however, we are guided by our State and Federal Governments as they mandate how we should be getting back to normal... The "New Normal" that is ;-)
SHIPPING WITHIN AUSTRALIA: Australia Post is under pressure. Some of our customers have been experiencing long delays in getting deliveries. We usually forward each customer a tracking number when we do ship your parcel. Please understand that once it leaves our warehouse, we are in the hands of Australia Post. They have indicated that there are delays and that currently, Express Post is not likely going to get to you the next day.
SHIPPING PRODUCTS INTO AUSTRALIA: We also understand the frustration people are experiencing while waiting for new products to arrive in from overseas. We have all been waiting for new 2020 stock from the United States and manufacturers and suppliers based in Europe. Please understand that overseas, they are generally experiencing a worse version of events than we are. So while a manufacturer may still be producing products, they may be experiencing production line issues and staffing shortfalls.
In the US, each internal State Governor, determines how that state will operate, and some States have closed all businesses for a period. Many employees are working from home, which will impact how quickly shipments get shipped. IN PARTICULAR, shipping large or bulky orders are taking much longer, and becoming more expensive to ship. There is also a general backlog of products waiting in line to be freighted. Please understand that MOST suppliers and resellers of any motorcycle products will experience stock management issues in the coming months. We apologize in advance if this affects you directly.
PRICING: Some customers are surprised by the increases they have seen on some products, like KLIM, Outback Motortek, Seat Concepts, and other core brands. Please note that virtually ALL products imported into Australia are paid for using United States Dollars, regardless of where products originate. With the Australian dollar having lost some value these past few months, shipping costs have risen by as much as 200-300% due to the corresponding cut back on commercial carriers. Pricing on all imported products are reflecting these changes. We will continue to gauge this and adjust pricing when and where we can.
- The Eagle Farm (QLD) and Dural (NSW) showrooms are NOW OPEN to in-store customers Monday through to Saturday and we have extended trading hours to 6:00 pm Thursday and Friday and from 8:00 am to 4:00 pm Saturday's.
- Our online store is completely operational and our warehouse crew are committed to practising all required standards of social distancing, staying healthy, and getting out your orders as fast as possible.
- IN-STORE trading is subject to the usual social distancing practices and requirements. We do take cash or card. We may ask you to sanitize at the front door. Staff may not be able to meet all your needs when it comes to trying on gear, especially helmets.
- We will continue to offer great advice, knowledge, and support over the phone. We do our best to answer ALL emails ;-) however, we are short-staffed, so again, thanks for your patience.
- You can order online, over the phone, and still opt to collect from our Eagle Farm and Dural showrooms.
Finally, we continue to ask for, and to thank, our customers for their continued support and patience during these extraordinary times. All businesses have been affected and have had to make changes to survive. We are working with our many suppliers to manage the process, and given that Australia is not the only country that has closed their borders, restricted movement, and have been dealing with this crisis... When I see how many people have died due to the Coronavirus pandemic in other countries, I truly appreciate that we live here in the Lucky Country that we call home.
As I have always said... Ride where you can, while you can... But also be safe and enjoy the fresh air while the skies are clear.
Here is hoping for better times ahead.
CEO – Chief In-Store Barista, Box Packer, and Product Tester!
ADVENTURE MOTO AUSTRALIA--