RETURNS & EXCHANGES

Not happy with a product? Wrong size or colour? Wish to Exchange or Return? No problem, at Adventuremoto we aim to ensure you’re out having fun and not out of pocket!

Exchanges

Soft Luggage, Apparel and Helmets

Adventure Moto offers free returns and exchanges for sizing errors on most of the riding apparel that we stock. Simply give us a call +61 2 9651 3355 or an email, within 30 days from the time of your order, giving us an outline as to exactly why you want to exchange it. ie. 32” for a 34” or Large for an XL, etc. The more information you give us the quicker we are able to respond and get the replacement item out to you. We do not offer return labels for colour exchanges or soft luggage exchanges. We also offer a SIZE & FIT GUARANTEE on most KLIM apparel*.

(* Items in the KLIM range covered by our SIZE & FIT GUARANTEE  apply to all KLIM Goretex jackets and pants, KLIM Off-Road pants, jersey's, as well as Helmets and adventure/road gloves. Items including off-road gloves and base layers, including underwear, are not covered by the SIZE & FIT GUARANTEE, and for health reasons, may not be exchangeable. We offer a FREE return for sizing up or down within 30 days from the time of purchase. We do not offer a FREE return label on sale or discounted items).

Return Tips:

  1. Make sure the item has all the original tags, labels and stickers (this is a legal requirement for helmets) still attached to the product,

  2. And, you haven't taken the item you want to exchange for a test ride.

  3. Call us to request a return label

  4. Keep item in original packaging,  making sure it is secure and in a reselling order.

  5. Send to: Returns, Adventuremoto, Unit 1/915 Old Northern Road, Dural NSW 2158

  6. Don't forget to include your order number so we know who to return your money too!

 

Returning Klim Helmets: It’s important that you leave the sticker on the visor and that all the labels are still attached. This is a legal requirement for helmets returns. Please note that while the world is exposed to the COVID-19 pandemic. Any returned helmets under our Size & Fit Guarantee, will be thoroughly steam cleaned, disinfected, and then quarantined for 72 hours before being returned to stock.

 

Hard Parts, Electronics, Seats, Hard Luggage and General Hardware

If you are having difficulty installing the part onto your motorcycle, please give us a call +61 2 9651 3355  so we can either give you a couple of tips on how to install it according to your bike model or to find out if we need to send out spacers to ensure it fits correctly.

Installation Tips:

  1. Loosely install the part onto your bike to ensure it sits correctly before tightening the bolts.

  2. Refrain from scratching, twisting or bending the item (using a soft blanket under hard parts when on the ground will help).

  3. Call us if you need any installation assistance.

Return Tips:

  1. Make sure the item has all the original tags, labels and stickers still attached to the product and that it is not twisted or scratched from your test install.

  2. And, you haven't taken the item you want to exchange for a test ride.

  3. Keep the item in the original packaging,  making sure it is secure and in reselling order.

  4. Call us on +61 2 9651 3355 to let us know you are returning your item. 

  5. Send to: Returns, Adventuremoto, Unit 1/915 Old Northern Road, Dural NSW 2158

  6. Don't forget to include your order number so we know who to return your money too!

 

Please Note: Adventure Moto reserves the right to reject the return of an item not in resalable condition. In some instances, a 15% restocking fee may be incurred (staff will discuss this with you first).

For goods returned from outside AUSTRALIA, the following must be written legibly on both the packaging and customs declaration. 'MAIL ORDER GOODS RETURNED FOR EXCHANGE’.

 

Adventuremoto is not responsible for packages lost during return shipment. You will receive a confirmation email or phone call from us when your return is processed which will include the full details of your replacement or of the amounts credited or refunded.

Gift Certificates and Coupons

Please note that gift certificates and coupons are non-transferrable, non-refundable and can not be exchanged for cash.

Warranty Returns or Damaged In Transit

If your goods have arrived with a manufacturing defect, or are inherently faulty, please return the goods to us and we will be happy to process an exchange (where possible) or refund. All warranty matters should be sent to warranty@adventuremoto.com.au or call us on  +61 2 9651 3355.

 

  1. Take pictures of the entire front and rear of garment or product (Including soles of boots).

  2. Take a picture of the size and style tags on the product.

  3. Take an image of the warranty issue/fault.

  4. If returning a KLIM product, then please include a picture of the PO number on the label (see image below).

  5. Call us or email through the images to discuss the warranty issue. Each case is different and therefore we may or may not need to have your item returned to our store or sent away for repair. We will advise you of this after analysing the images. 

  6. If your item has arrived with a defect, we will provide you with a shipping label to cover return costs. However, if your item has developed a fault after use you may need to cover return costs when shipping the faulty item back to us. We will cover postage costs to ship the replacement/repaired item back to you.  

KLIM PO Number Example

Incorrect or incomplete items

If the item we have sent you is incorrect or different to what is stated on your invoice, please return the item to us and we will be happy to process an exchange (where possible) or refund.

 

Don’t forget, we are human, sometimes we make mistakes, we will always try to ensure you are back on the road as quickly as possible.

Questions / Concerns

If anything is unclear or if you have a special circumstance give us a call +61 2 9651 3355 or email us at warranty@adventuremoto.com.au, we are always happy to help.