Returns Policy

1 RETURNS POLICY – WE TAKE THE RISK OUT OF ORDERING ONLINE!

If you receive any merchandise that you are unhappy with for any reason, simply return it to us within 60 days in the condition that you received it and we will happily provide store credit or a refund.

As we do "exchanges" a little differently, the best way to secure the new item is to place a new order now for the correct item so it ships ASAP. Once we receive your returned item, we will credit or refund it immediately. This ensures you get the new item quickly, secure the stock, and receive free shipping when the new order is over $20.

To make returns even easier, we provide a prepaid postage label which is deducted from your refund or credit. This usually costs between $8–$15 depending on size and weight, cheaper than standard Australia Post rates. You can print the label at home or show the barcode on your smartphone at any post office.

Unfortunately, return labels are only available within Australia. International returns must be handled manually by the sender.

2 RETURN TERMS & CONDITIONS

All returns MUST be authorised by Adventure Moto before goods are returned. Please call or email our team to obtain a return number.

All items must be returned in their original condition with tags attached (unless faulty). Packaged items must be returned with original packaging intact or your return may be declined.

To ensure your return is accepted, please avoid:

• When trying on boots, do not stand on foot pegs — sharp pegs can mark soles and your return may be rejected.
• Ladies, please remove makeup before trying on helmets. Makeup stains cheek pads and returns may be refused.
• Check hard parts for correct fitment before removing packaging. Items like chains cannot be returned once removed from sealed packaging.
• Clothing must be free from marks, stains, rips, and odours. All tags must be attached.
• No returns on Ethikas, underwear, or swimwear due to hygiene laws (unless faulty).
• Any return not in acceptable condition will be sent back at customer expense.

3 SIZE & FIT GUARANTEE

We offer a Size & Fit Guarantee on KLIM Gore-Tex and Adventure apparel, which are marked on our website with the Size & Fit Guarantee logo.

Contact our customer service team and we'll send you a return label if it's a qualifying product. Please note that the Size & Fit Guarantee is offered for product replacement for size correction and not for change of mind items.

4 FAULTY ITEMS

If you believe your item is faulty and requires refund, repair, or replacement, please contact our customer service team before returning it. Attach clear images of the fault when emailing so we can assess it quickly.

When a faulty item is confirmed, a prepaid return label may be issued. Faulty items can be returned outside standard return timeframes if still under warranty.

Refunds for approved faults are typically processed within 24 hours. If the manufacturer must review the fault, the process may take up to two weeks, after which refunds or replacements take 1–7 business days.

If your order arrives damaged in transit, take photos before and after opening the packaging and email them to us immediately.

5 DANGEROUS GOODS

Adventure Moto cannot accept returns of Dangerous Goods (DG) items because return freight is not legally covered by required documentation.

If your DG order arrives damaged, please take photos before and after opening the packaging and contact our team for the correct procedure.

6 RETURN TO SENDER

If your order is returned to sender, credit will be added to your Adventure Moto account (excluding shipping unless Adventure Moto was at fault).

You may reorder with updated details, or request a refund. Note: Orders with free freight will be refunded or credited minus the original freight cost (unless Adventure Moto was at fault).

7 MORE INFORMATION

For any questions or assistance, please contact our customer service team or review the Adventure Moto Terms & Conditions .