RETURNS & EXCHANGES

Not happy with a product? Wrong size or colour? Wish to Exchange or Return? No problem, at Adventuremoto we aim to ensure you’re out having fun and not out of pocket!

Exchanges

Soft Luggage, Apparel and Helmets

We offer free returns on most of the products we stock here at Adventure Moto. Simply give us a call +61 2 9651 3355 or an email informing us outlining exactly why you want to exchange it. ie. 32” for a 34” or Large for an XL, Black for silver etc. The more information you give us the quicker we are able to respond and get the replacement item out to you.

Return Tips:

  1. Make sure the item has all the original tags, labels and stickers (this is a legal requirement for helmets) still attached to the product,

  2. And, you haven't taken the item you want to exchange for a test ride.

  3. Call us to request a return label

  4. Keep item in original packaging,  making sure it is secure and in a reselling order.  

 

Returning Helmets: It’s important that you leave the sticker on the visor and that all the labels are still attached. This is a legal requirement for helmets returns.

 

Hard Parts, Electronics, Seats, Hard Luggage and General Hardware

If you are having difficulty installing the part onto your motorcycle, please give us a call +61 2 9651 3355  so we can either give you a couple of tips on how to install it according to your bike model or to find out if we need to send out spacers to ensure it fits correctly.

Installation Tips:

  1. Loosely install the part onto your bike to ensure it sits correctly before tightening the bolts.

  2. Refrain from scratching, twisting or bending the item (using a soft blanket under hard parts when on the ground will help).

  3. Call us if you need any installation assistance.

Return Tips:

  1. Make sure the item has all the original tags, labels and stickers still attached to the product and that it is not twisted or scratched from your test install.

  2. And, you haven't taken the item you want to exchange for a test ride.

  3. Call us to request a return label

  4. Keep item in original packaging,  making sure it is secure and in reselling order.

 

For goods returned from outside AUSTRALIA, the following must be written legibly on both the packaging and customs declaration. 'MAIL ORDER GOODS RETURNED FOR EXCHANGE’.

 

Adventuremoto is not responsible for packages lost during return shipment. You will receive a confirmation email or phone call from us when your return is processed which will include the full details of your replacement or of the amounts credited or refunded.


 

Warranty Returns or Damaged In Transit

If your goods have arrived with a manufacturing defect, or are inherently faulty, please return the goods to us and we will be happy to process an exchange (where possible) or refund. All warranty matters should be sent to [email protected] or call us on  +61 2 9651 3355.

 

  1. Take pictures of the entire garment or product. (It normally takes at least three pictures).

  2. If returning a KLIM product, then please include a picture of the PO number on the label.

  3. Call us to request a return label

  4. Keep item in original packaging,  making sure it is secure and pop it in the mail.

KLIM PO Number Example

Incorrect or incomplete items

If the item we have sent you is incorrect or different to what is stated on your invoice, please return the item to us and we will be happy to process an exchange (where possible) or refund.

 

Don’t forget, we are human, sometimes we make mistakes, we will always try to ensure you are back on the road as quickly as possible.

Questions / Concerns

If anything is unclear or if you have a special circumstance give us a call +61 2 9651 3355 or email us at [email protected], we are always happy to help.