Adventure Moto ships all products and items ordered through our website or over the phone using Australia Post or Star Track Express for business to business orders. Unless otherwise agreed beforehand, we do not ship using courier pick up, or other methods of delivery.
We ship Australia wide and use plain packaging, satchels, or cartons for all orders, and we post items by regular mail or Express Delivery, as an option. While we endeavor to process your orders as quickly as possible and are usually able to fill orders immediately, please allow 3-21 working days for delivery depending on destination for standard delivery. Adventure Moto only ships Internationally to New Zealand, however, other countries may be included by request and prior arrangement.
If Australia Post fails to deliver your order or your purchase is damaged in transit, we will do our best to assist with tracking the lost or missing item and get your order to you, or help you manage a warranty on the item. However, once the product you have ordered has left our warehouse, this risk passes to the customer and the carrier.
You can, request that we send the item with insurance at an additional cost, or choose Express postage or signature required on delivery. These requests may need to be made by telephone as the additional charges applicable may not be included in our website's freight calculations.
If an item is ordered, but is oversold or currently out of stock, or will be delayed, we will contact you by email or by phone if we have your full contact details.
Sale Day Shipping On Orders Before 2 PM*
While we strive to ship out every order we receive before 2 pm on the same day, Same Day Shipping is subject to pick up times by Australia Post or Star Track Express and the number of orders we might be processing at any given time. These variables and others might affect our ability to process and get your order out on the same day you place it with us.
*Same Day Shipping may be limited during times of national emergency, busy holiday periods, business stress, including the current period of business interruption brought on by the COVID 19 Pandemic.
Ownership and Title of goods do not transfer to the purchaser until AdventureMoto has received the full payment for goods.