Frequently Asked Questions

Here are our frequently asked questions about our Adventuremoto stores policies including, shipping internationally, physical store details & accept credit card payments

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Adventure Moto Australia FAQ

Do you ship internationally?

Currently we only to New Zealand. We offer a flat rate of $20 for normal size packages and for larger bulky items such as crash-bars etc we charge a flat rate of $39.

 

Do you have a physical store I can visit?

Yes, Drop in and see us at our shop - Unit 1/915 Old Northern Road, Dural NSW 2158.

Our opening hours are:

Monday-Friday 9.00 - 5:15
Saturday 10.00 - 4.00

We have a number of retailers around Australia some of whom have stock of our most popular product lines and our number one retailer is located in Sydney.

 

When will I receive my order?

Most orders are shipped same day if you ordered before 2 pm.

Items out of stock are indicated on our website. If products are on backorder you will be notified by email or phone within 24 hours during business hours, Monday to Friday. Larger orders may have to be delivered in multiple packages which may mean some items will be delivered on separate days. You will be notified on which items have been shipped and the parcel tracking number.

Backorder items always receive priority.  You will be notified of an estimate for our next shipment. When the shipment arrives our back orders are given priority and shipped immediately. See our Shipping Policies for details.

 

What Credit Cards do you accept?

We accept Visa and Mastercard.

 

When will you charge my credit card?

When you place an order, an authorization is put on your card for the amount of your order. Your credit card is not actually charged, however, when your items actually ship your credit card will be charged.

 

Is my credit card information safe if I place an order online?

Yes. We use the industry standard security and encryption technologies to make sure your information is safe.

 

I can't add items to my shopping cart, see my shopping cart or access My Account.

This website requires your web browser to accept cookies and to have javascript turned on in order to access certain areas and functions of our website, such as the shopping cart and my account sections. Make sure you have the most updated version of your web browser, and if you continue to have problems, give us a call: 02 9651 3355 or 1300 466 686

 

How can I tell if an item is in stock?

Stock and availability information will be shown once you have selected a size/colour when viewing a product. This information will also be shown on the shopping cart page and in your order confirmation email.

 

What happens if I hit "Notify Me" on out of stock items?

If you're interested in being notified as soon as we have a product back in stock, just click "Notify Me" and enter your email address. As soon as we receive the products into the warehouse you will be sent an email from us letting you know it is back in stock.

 

How do I know this product will fit.

There are links to a number of instructional videos and instruction sheets. If in doubt please give us a call.

 

What about closeouts? Can I exchange if it does not fit?

Yes, you can! See our Return Policy for details. Closeout returns and exchanges are handled the same way as any other item.

 

Do you offer discount codes or coupons?

We do from time to time so keep an eye out for upcoming discount codes. Once you have selected the gear you're interested in, go through the check out procedure and enter your coupon at the top of the page. You will see your discount is automatically applied to the total's box. Just remember - these coupons do not last forever, some have very short lifespans.

If you do discover you have an "In-valid" coupon, just double check the coupon code is correctly spelt out. Our coupon codes are case sensitive. Another thing to check if it is still not working is the expiry date.

Here is a list of places to look for the expiry date:

Newsletter: At the bottom of the newsletters we often put the terms and conditions of the sale here.
Magazine: We normally put the expiry date of the coupon below our shop opening times.
Welcome Newsletter: This one only last 7 days after you sign up! You will see this expiry date within the email.

How do I get my $20 off my first purchase?

When you sign up to our newsletter, we are currently giving you $20 off your first purchase. To get this discount, you will receive a welcome email from us with the unique code that is only valid for 7 days.

Our newsletter provider requires by law that you confirm your email address, then once you have done that you will be sent the code to use when you check out.

 

How To Redeem Your Gift Vouchers

Once you have selected the gear you would like, head to the checkout page to apply/redeem your gift voucher. You will find a link labelled "Redeem Voucher"  just below the shipping information. Click on this and a box will appear asking for your voucher code and secret code. Once you have entered these, click the blue "Redeem Voucher". Your available balance will be deducted from your order.

If you have any change left over then, keep your voucher codes handy because you will be able to use it next time you shop with us.

Where Can I Find My Gift Voucher Codes?

Most of our gift vouchers are brought online. The person who gifted the voucher to you would have entered your email address and selected a date for the gift voucher to be delivered on. Just search through your emails for Adventure Moto Gift Voucher - once you locate that email, inside it, will be the code you need to redeem it.

If you received a physical gift voucher - then just use the codes found on that voucher.

What does lifetime mean?

The lifetime of a product, unfortunately, does not mean your lifetime. The intensity under which the product is used determines this factor. Rips, tears, cuts, punctures, burns, accidents, improper care, negligence, normal wear-and-tear, modifications, alterations or use for a purpose other than what the product is designed for will void the warranty.

The lifetime of a product has typically expired when an item contains or has experienced multiple issues such as tears in multiple places, frayed cuffs and hems, fading fabric, excessive dirt and stains, consumer “repairs”, broken zippers and findings, torn lining, broken and/or missing stitching.

 

Our 2017 Christmas Postage Cut-off Dates

We will endeavour to get your packages to you as fast as possible. To help your Christmas gift planning out, we have put together a list of locations around Australia to help guide you on the last possible postage times in order to receive your presents by Christmas. Due to Christmas falling on a Monday - we have based our cut off dates ensuring you get your packages by Friday the 22nd of December.

Brisbane
Express - 21st December
Standard - 19th December

Sydney
Express - 21st December
Standard - 20th December

Melbourne
Express - 21st December
Standard - 19th December

Perth
Express -  19th December
Standard - 15th December

Darwin
Express -  19th December
Standard - 14th December

NZ:
Express -  19th December
Standard - 14th December