Frequently Asked Questions
Here are our frequently asked questions about our Adventuremoto stores polices including, shipping internationally, physical store details & accept credit card payments
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Adventure Moto Australia FAQ
Do you ship internationally?
Only to New Zealand. Most of our brands and items are excluded from International Shipping as most of our manufacturer/suppliers have distributors in most countries.
Do you have a physical store I can visit?
Drop in and see us at our warehouse - Unit 1/915 Old Northern Road, Dural NSW 2158.
Our opening hours are:
We have a number of retailers around Australia some of whom have stock of our most popular product lines and our number one retailer is located in Sydney.
When will I receive my order?
Most orders are shipped same day when in stock. Items out of stock are indicated on our website. If products are on backorder you will be notified by email or phone within 24 hours during business hours, Monday to Friday. Larger orders may have to be delivered in multiple packages which may mean some items will be delivered on separate days. You will be notified on which items have been shipped and the parcel tracking number.
Back order items always receive priority so if convenient place your order even though the item shows out of stock. You will be notified of an estimate for our next shipment. When the shipment arrives our back orders are given priority and shipped immediately. See our Shipping Policies for details.
What Credit Cards do you accept?
We accept Visa and Mastercard.
When will you charge my credit card?
When you place an order, an authorization is put on your card for the amount of your order. Your credit card is not actually charged, however,whenl your items actually ship your credit card will be charged.
Is my credit card information safe if I place an order online?
Yes. We use the industry standard security and encryption technologies to make sure your information is safe.
I can't add items to my shopping cart, see my shopping cart or access My Account.
This web site requires your web browser to accept cookies and to have java script turned on in order to access certain areas and functions of our website, such as the shopping cart and my account sections. Make sure you have the most up date version of your web browser, and if you continue to have problems, give us a call: 02 9651 3355 or 1300 466 686
How can I tell if an item is in stock?
Stock and availability information will be shown once you have selected a size / color when viewing a product. This information will also be shown on the shopping cart page and in your order confirmation email.
How do I now this product will fit.
There are links to a number of instructional videos and instruction sheets. If in doubt please give us a call.
What about closeouts? Can I exchange if it does not fit?
Yes you can! See our Return Policy for details. Closeout returns and exchanges are handled the same way as any other item.
Do you offer discount codes or coupons?
We do from time to time so keep an eye out for upcoming Discount Codes
What does lifetime mean?
The lifetime of a product unfortunately does not mean your lifetime. The intensity under which the product is used determines this factor. Rips, tears, cuts, punctures, burns, accidents, improper care, negligence, normal wear-and-tear, modifications, alterations or use for a purpose other then what the product is designed for will void the warranty.
The lifetime of a product has typically expired when an item contains or has experienced multiple issues such as: tears in multiple places, frayed cuffs and hems, fading fabric, excessive dirt and stains, consumer “repairs”, broken zippers and findings, torn lining, broken and/or missing stitching.